Platform Computing is a HPC software company helping their customer on workload management and the virtulaization. Trioloop helped Platform to build a role based customer portal including knowledge base with search engine, software asset management via Siebel integration and ticketing system.
Platform Computing is a HPC software company helping their customer on workload management and the virtulaization. The Load Sharing Facility(LSF) and other product has
- Siebel inherited entitlement role based consumer portal
- Searchable knowledge base system
- Integrated support ticket system
- Friendly administation portal for internal staff to do content management
- Java
- Lucene
- Siebel
Trioloop helped Platform to build a role based customer portal including knowledge base with search engine, software asset management via Siebel integration and ticketing system.
"Platform embarked on an initiative to implement a web-based portal for customers and partners to access online support resources, such as knowledgebase articles and ticket submission. Trioloop brought a wealth of knowledge to the business, advising on best practices and assisting in designing, coding and implementing a robust e-support portal. We successfully launched e-support to our customers using the new portal and Roy continues to be an integral support to our business."
